Depending on the material selected, support is required for overhangs over specific sizes. If you elect to install your overhang supports, you must install brackets or corbels before the template appointment per MIA standards, found here on page 23.

Window and door casings will not be altered to accommodate the new countertop. The countertop will be notched to accommodate the case. If you do not want the countertop notched around the casing, the casing must be altered before the template appointment.

Farm-style or apron front sinks must be installed in the cabinet before the template appointment. For under-mount sinks, review the choices and ensure your paperwork reflects the sink reveal you select. 

Stonewood Granite can perform disconnects only. We are happy to provide references to preferred partners if you need help finding a trustworthy source to reconnect your new fixtures. Stonewood Granite advises against reusing old plumbing fixtures with your new countertop because of the possibility of damage upon removal. This includes but is not limited to the sink, faucet, and disposer. 

All cabinetry and end panels must be entirely and permanently installed, structurally sound, plumb, level, and secured to the wall or floor. Level alignment is defined as within 1/8 inch in a 10-foot span. 

Wall surfaces receiving backsplashes must also be plumb and within 1/8 inch of a true plane when measured at 10 feet. 

Stonewood Granite will make every effort to leave your existing countertop in place until installation; however, there are rare instances where removal of your existing countertop is necessary to create an accurate template. If this occurs, you must remove your countertop, backsplash, and other wall treatments if you do not wish to incur costs to have Stonewood Granite perform removal. In any event, requiring removal, you may be without using your sink, cooktop, and countertop until installation. 

This is the time to review your project details and determine any special installation requirements. The salesperson will explain any variances in measurements from your initial estimate and ask you to sign documents approving all elements of the countertop order, including seams and cutouts.  

Seam placement can be discussed during the template appointment; however, the order depends mainly on slab size, stability, and installation safety. Additional seams may be required based on the ability to maneuver a piece into position at the installation site. Final seam placement is at the discretion of Stonewood Granite. Seam locations discussed before the template may be moved or eliminated. Stonewood Granite will never add undiscussed seams after the template without your approval.  

Our template technician may take possession of under-mount sinks to ensure an accurate cut-out for the sink opening. 

Once you approve the post-template quote, Stonewood Granite will schedule production and installation dates. We manufacture your countertop according to the template. Any changes after the template may require another template appointment; additional charges may apply. 

You or your designated decision maker (over age 18) must be present during the entire template process to make design decisions and sign any potentially required documents needed to proceed. 

• Secure power sources: We require power and applicable climate control at the installation site.  
• Confirm your schedule: Ensure the countertop installation appointment does not conflict with other work in your home.  
• Unplug new appliances: All new devices must be on-site for reference but NOT installed. 
• Pull existing appliances away from the work area: There is a risk of damage to the floors and devices, so our team does not move appliances. 
• Clear the installation area: Dust can be created in the work area - Cover living areas and adjacent doors. Remove all base cabinet contents, drawers, and breakables from the installation areas. 
• Create a path: Create a clear path from your driveway through your home for easy access to the installation area. During inclement weather involving snow and ice, we ask that the path to the install area be clear.
• Plumbing, gas, and electric disconnection: If choosing to coordinate your own plumbing and electrical disconnects and reconnects, you must disconnect the relevant connections before the installation appointment.  

Please note: If Stonewood Granite is forced to move appliances to proceed with the installation, Stonewood Granite cannot be held responsible should any damages occur.

Final wall preparation should NOT be completed before installation, as scratches may occur during installation. This includes painting, installing wallpaper, final sheetrock sanding, etc. Care will be exercised during the building, but scrapes, punctures, and dings to wall surfaces may occur. 

Tight tolerances in wall-to-wall applications can often cause scrapes - if this concerns you, please notify your salesperson. We can undersize the top, but this can create gaps outside Stonewood Granite standards. Scratches and scrapes to cabinetry may also occur. Any existing backsplash may also be damaged; these items are your responsibility to repair. 

There may be loud noises and the use of essential power tools outside your home (most likely in your driveway). This is a demolition process, after all. If you elect to have Stonewood Granite remove and haul away your old countertops, some minor damage to walls, existing tile backsplashes, and cabinets may occur. This is your responsibility to repair. 

After installing your countertop, some cutouts may be partially or wholly created in your home. This is done to ensure safe handling and the best placement of the cutout. Material from sink and cooktop cutouts are not left behind. 

Shims are commonly used to level the countertop. Shims may be wood or plastic. In some situations, trim molding may be required to cover exposed shims. Most customers make the call to trim over the gap left by shims post-installation.

We secure your countertop to the cabinets or substrate using standard construction adhesives like caulk or silicone. There may be an odor from the caulk and solvents used to clean your new countertop.  

We position your countertop either manually or using commercially available counter-alignment tools. Seams are typically filled to the level of the top of the surface and are usually filled with polyester resin, epoxy resin, elastomeric sealant, or grout. Joint width at seams and visible material transitions is typically 1/8 inch. 

Material transitions include the joint between the countertop and other materials like cabinets and wallboards. The joint between a full-height backsplash and the underside of the upper cabinets may be up to ¼ inch. Due to the unevenness of finished walls, gaps between the countertop surface and backsplash may not be consistent and will not exceed ½ inch. 

Additional seams in a full-height backsplash may be required where the wall is not straight.  

If your installation includes a full-height backsplash, measurements for the backsplash will be taken after countertop installation. To secure the best fit, upper cabinets and range hood/microwave combinations must be installed before measuring for the full-height backsplash.  

Upon completion, our install team will remove all installation-related debris and return the installation area to broom-clean condition. 

Your install team will conduct a final inspection with you. You will be asked to sign an approval form confirming your satisfaction with the countertop's quality, fit, and condition. This is the best time to ask questions and resolve problems before the install team leaves. 

There is a demolition process if you elect for your Stonewood Granite to remove and haul away your old countertops. Some minor damage to walls, existing tile backsplashes, and cabinets may occur. It seems cold, but it is your responsibility to repair it.  

If you elect to perform your removal and haul away on your old countertop, do not remove your old countertop until Stonewood Granite has reached out with your arrival time 48 hours before installation. Your old countertop must be removed and hauled away before the installation appointment. Any protruding screws or items impeding the new countertop installation must be removed.